Troubleshooting

Please utilize a stable 4G network connection and refer to the guidelines provided here to enhance access speed and continue trading on TCBS.

The majority of customer queries are related to trading rules or product features, rather than errors, as TCInvest is currently operating very stably. To assist users, we’ve implemented a “Smart Tips” feature in the Support section, providing guidance on addressing 99% of the issues mentioned above.

When it comes to the question, “Why can’t I sell my stocks?” the answers that we and customers typically discover are:

• If you bought the stock on T+0, you can only sell it after 11:35 AM on T+2 (excluding holidays and weekends).
• If the stock is in dividend status, you can only sell it after receiving an announcement on https://vsd.vn/.
• If it’s an odd lot or hasn’t matched a corresponding order on the HNX exchange, you may need to place a “Sell Odd Lot” order for stocks on the HSX exchange.
• The price you set may not match the current trading price on the exchange.
• Unstable internet connection to TCInvest (You may try changing your network or accessing from a different device).